The store is provided by our partner Xsolla. Xsolla is PCI DSS Level 1 which refers to the highest level of compliance with the Payment Card Industry Data Security Standard. So, all payments made via this store are completely secure.

You can find your subscription details in the email provided during the checkout.

When your payment is successful, you will receive an email. It usually takes less than 5 minutes. Virtual Chat desktop application automatically checks the account subscriptions, and uses the highest tier active subscription for the logged in account.

The app automatically detects subscription, first, check if you are logged in using the correct account. Next check both your Inbox and Spam folders in your email. If you can't find the email, contact Xsolla Customer Support for assistance.

The store currently accepts payments via most popular credit/debit card brands and e-wallets. You can view all available payment options on the payment page.

You can find your purchase receipt in the email provided during the checkout.